Bangkok Amulets is pleased to offer a comprehensive returns policy that extends for a period of 30 days from the initial date of delivery as indicated on the sales receipt. To facilitate a smooth return process, kindly ensure that the item is accompanied by its original packaging, unopened and in proper condition.
Refunds and Returns.
We are committed to providing a full refund for your purchase amount (excluding any associated shipping costs). Kindly verify that the items remain in optimal condition as they were upon receipt. Should your return align with the specified criteria, we will promptly process your refund. However, if the return fails to meet the stipulated requirements, regrettably, we won’t be able to proceed with the refund and the package will be returned to your address. We appreciate your understanding and cooperation in adhering to these guidelines.
In the unfortunate event that the product you received is damaged or broken, we sincerely apologize for any inconvenience caused. We are here to help make this right. Please follow these steps for a smooth resolution:
Contact Us: Reach out to our customer support team as soon as possible, providing details about the damaged product and your order information. You can contact us through the chat, customer support email or Whatsapp.
Provide Evidence: To expedite the process, kindly provide clear photos or videos showcasing the extent of the damage. This will assist us in understanding the issue and finding a suitable solution.
Assessment and Resolution: Once we receive the evidence, our team will assess the situation and determine the appropriate course of action. This might involve issuing a replacement, a refund, or another suitable remedy.
Return Process: If a return is necessary, we will guide you through the return process. Please keep the original packaging for the damaged product, as it might be needed for shipping.